The time it takes to process your order is 1-3 business days (unless the item is on pre-order, see our Shipping Policy)
Shipping time is determined by the shipping method selected at checkout.
Standard (ROYAL MAIL First Class Mail) shipping for domestic orders typically takes 3 - 5 business days while international orders take 8 - 21 business days. International orders can take up to 8 weeks depending on customs.
MY ORDER ARRIVED DAMAGED – HELP?
Please reach out to Info@dripbay.co.uk with your order number if you received a faulty, damaged or incorrect order so we can help make it right.
DO I NEED TO PAY FOR CUSTOM/DUTIES FEES?
All packages are shipped from our United Kingdom warehouse which may be subject to customs, taxes & duties which are not included in the total cost of your order.
Drip Bayis not responsible for any additional fees incurred upon delivery, please check with your local customs office to determine any additional costs prior to ordering.
We offer refunds and/or exchanges within the first 30 days of your purchase, if 30 days have passed since your purchase we will unfortunately be unable to issue a refund or facilitate an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Once your return has been received and inspected we will send you an email to notify you. We will also update you the approval or rejection of your refund request.
If your refund request has been approved your money will be debited back to your original method of payment within 3-5 business days after the approval, depending on your bank.
Late or missing refunds
Please contact us if you have not received your refund after 5 business days. It may also be beneficial to get in touch with your bank as processing times may vary.
To return your product please mail it to the below address:
3 CANAL PATH
LONDON, E2 8BS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.